Effective Date: 17 July 2026
Last Updated: 17 July 2026
Thank you for choosing NEXA LOGIX. Our goal is to provide reliable cloud-based logistics management software and a transparent refund process.
Customers who purchase a NEXA LOGIX subscription for the first time may request a full refund within 14 calendar days of the initial payment.
Refund requests submitted after the 14-day refund period are not eligible for a refund.
Automatic renewal payments are non-refundable. Customers may cancel their subscription at any time before the next billing date to prevent future charges.
If you are charged more than once for the same subscription or are billed incorrectly due to a payment processing error, NEXA LOGIX will issue the appropriate refund after verification.
You may cancel your subscription at any time from your account or by contacting our support team. Cancellation stops future billing but does not refund payments already made unless the request falls within the 14-day refund period described above.
Approved refunds will be returned to the original payment method used during purchase. Depending on your bank or payment provider, refunds typically take between 5 and 10 business days to appear in your account.
If you have any questions or would like to request a refund, please contact us:
NEXA LOGIX (PTY) LTD
Email:
support@nexalogix.co.za
Phone: +27 65 916 1770
Website:
www.nexalogix.co.za